Covid-19 update : Due to high order volume and taking extra care in our warehouse orders will take longer to process than normal. Please review our updated shipping and return policies prior to purchase | Free delivery on all UK orders | Free International delivery on orders over £75

Shipping Policy

Covid-19 update: 

Please note that we have introduced safety measures to keep our team safe. Due to this and very high order volume orders will take longer to process than normal. Please allow 7 working days for processing. We are not currently offering next day delivery, please review the dispatch and delivery timeline prior to processing .

Royal Mail deliveries may take longer to process due to Coronavirus-related absences at local mail centres or delivery offices. Please allow extra time for UK domestic delivery and International Europe/Rest of World deliveries. You can review Royal Mail service updates here:

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Royal Mail International Incident bulletin:

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Please allow 30 days for delivery of International orders. 

We appreciate your patience. 

Brexit update- Jan 1st 2021

Please note any customs/duty/processing fees chargeable at delivery to customers in the EU or the Republic of Ireland are the responsibility of the purchaser. 

Due to global supply shortages certain products may be delayed. Should this affect your order we will email you with an expected dispatch date. 

Poinsettia's is pleased to offer domestic and international shipping to most destinations worldwide. Your order will be shipped as soon as possible, subject to payment authorisation and stock availability. In the event that your item is sold out an estimated time of delivery will be provided via email*. We appreciate your patience during peak periods when orders may take slightly longer to fulfill.

If you wish to confirm availability prior to ordering please email sales@poinsettiastyle.co.uk. Our staff welcomes and will respond to all questions and concerns in a cordial and prompt manner. Shipping costs are non-refundable.

Orders from outside the United Kingdom and Northern Ireland are considered to be international shipments.

Domestic Shipping
Poinsettia Style Lingerie & Swimwear offers a variety of shipping options for your convenience. All United Kingdom domestic orders are eligible for free standard shipping. Free shipping cannot be applied towards Next Day shipping. Orders must be placed prior to 12:00pm for Next Day shipping. Next day must be arranged prior to purchase by emailing sales@poinsettiastyle.co.uk and is subject to stock availability.
UK Shipping Options
Shipping Method Shipping Provider Delivery Time Price
Standard Shipping (1st/2nd class mail) Royal Mail

3 to 5 working days*

Free Shipping
Next Day - not currently available Royal Mail

1 business day

Items must be in stock at Glasgow boutique. Contact us prior to ordering at sales@poinsettiastyle.co.uk

£7.50 flat rate
Next Day (Saturday Delivery) - not currently available Royal Mail email for availability email for rates 

*Working days are Monday to Friday exclusive of any holidays.

Partial Shipments

If an item in your order is currently out of stock, the in-stock item(s) may be shipped separately. Free partial shipping is offered on all domestic shipments only. Out of stock items that will not be replenished will be refunded in full

Fraud

In order to protect our customers, Poinsettia Style Online monitors for potential credit card fraud and identity theft. We reserve the right to request additional information to verify the customer's identity. In cases where the order may be fraudulent, the package will not be shipped until the billing information has been successfully verified. Illegal and fraudulent orders are subject to legal action.

International Shipping
Poinsettia's is proud to offer shipping around the world. The following shipping options are available to international customers:
International Shipping Options
Shipping Method Shipping Provider Delivery Time Price
International Recorded (Europe) Royal Mail 3 to 7 business days £6.50 Orders Under £75.00
International Recorded (Rest of World) Royal Mail 10 to 15 business days £6.50 Orders Under £75.00
International Free Recorded (Europe) Royal Mail 3 to 7 business days Free - Orders Over £75.00
International Free Recorded (Rest of World) Royal Mail 10 to 15 business days Free - Orders Over £75.00


Tracking and package insurance is included for free with all international shipments. International orders are not eligible for free partial shipments. Partial orders may be shipped on request, however standard international shipping charges will apply.  Delivery times are estimated and International orders can experience delays during shipment or at customs. Delayed International orders can be investigated once 30 working ( Monday-Friday) days from dispatch have passed.

Customs

Due to the differences in international law, Poinsettia's cannot predict customs charges. We will do our best to ship your package in accordance with local requirements and any special requests. However, customs charges and taxes are the responsibility of the customer.

Please note delivery guidelines are given by Royal Mail and delivery times may vary. Delivery can be delayed during peak periods such as Christmas and bank holidays. Domestic orders will not be considered missing until 10 working days have passed, International orders will not be considered missing until 30 working days have passed.

Poinsettia's reserves the right to cancel any order in full or in part prior to dispatch. 

Where you are not a UK resident and you have requested delivery to a non-EU address (which includes the Channel Islands), the products will normally be zero-rated and not subject to UK VAT, however the total amount charged for your order will not change.
Lingerie Hosiery & Bra Sizing International Conversion Chart
Lingerie-Bra-Hosiery-International-Sizing-Conversion-Chart