Thank you for visiting Poinsettia! We are committed to protecting your privacy and complying with the General Data Protection Regulation and the Data Protection Act 2018.

The following policy will explain how and why we collect your personal information, who we share your information with and why and what your rights are . By visiting or ordering from www.poinsettiastyle.co.uk you are accepting the practices described in this privacy policy. As we continue to develop our website and take advantage of technologies to improve the services we provide, this policy may be updated on our website. We encourage you to refer to this policy to understand our current privacy policy.

Poinsettia Style Limited will be known as the data controller of the personal information you provide to us and may be referred to in this policy as us or we. Data controller means Poinsettia determines the purpose and way your personal data will be processed. This policy last was updated on May 24th 2018. 

How is information used?

Information we collect from you may be shared between all points of contact within Poinsettia. We also use this information to provide emails relevant to you and to ship you your orders.

The General Data Protection Regulation and Data Protection Act 2018 allow us to use and share your personal information only when we have a legitimate reason to do so. The law states that we must have one or more of the following reasons:

Consent - You agree to us using your information in a certain way, for example storing your name and address.

Contract - Your personal information is used to fulfil a contractual agreement such as processing an order.

Legitimate Interest - In the interest of Poinsettia and managing our business. We will provide you with the best products and services in the most secure way, for example transferring your data to our delivery partner, Royal Mail.

Legal Obligation - Where a statutory or legal obligation requires we share your information, for example when your information is shared for law enforcement purposes.

Information we collect from you may be shared between all points of contact within Poinsettia’s Online. We also use this information to provide emails relevant to you and to ship you your orders.

Using our Live chat function enables you to speak to one of our customer service agents. We do retain a transcript of all text conversations.

As a multi channel retailer staff both in store and customer service agents online are able to view and make adjustments to your information as necessary.

In addition, we may use your information to:

• Provide you with timely and accurate fulfilment of requests
• Do all things necessary to administer those services
• Deliver merchandise and services that you purchase online
• Provide order status updates
• Register you on Poinsettiastyle.co.uk
• Facilitate payment for your purchases
• Confirm your orders and delivery information
• Respond to your customer service inquiries or requests
• Manage your account
• To detect, prevent and report fraud and financial crime
• Provide online advertising to you as well as marketing to communicate offers, benefits and featured items to you
• Administer giveaways, contests, and other similar promotions
• Invite you to provide product reviews 
• Find and stock the products you want
• Customize your shopping experience
• Maintain network and data security 
• Planning, forecasting and research 

It might also include information you provide us about other people. For example, you may provide us with some of the same information as above (name and address) for a merchandise gift recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of their personal information for these limited purposes.

Collection of Information

When you buy goods from us you are entering into a contract with us. We will ask for your full name, billing and mailing address, contact telephone number and email address.

We may use cookies to personalise your website experience and gather information about the devices you use including IP address. 

Who we share your information with:

Poinsettia works with trusted partners who assist us in processing and fulfilling your orders.

Delivery Partners - Poinsettia ships all orders with Royal Mail. We pass limited information to Royal Mail to ensure they are able to deliver your order to you. 

Marketing Companies - Poinsettia works with marketing companies such as Mail Chimp, Yotpo and Olark who help us manage electronic communications with you or carry our product reviews on our behalf. 

IT Companies - Poinsettia works with IT companies including Shopify who support our website. 

Payment Processing - Poinsettia works with trusted payment processors to to securely take and manage payments. 

Fraud Prevention :

Prior to providing goods to you we may conduct checks strictly for the purpose of preventing fraud. We may use the personal information you have provided or that we have collected about you to do this. These details include; name, address, contact details, financial information and device identifiers such as IP address. These checks are conducted on the basis of public interest or to prevent fraud to verify your identity in order to protect ourselves and to comply with relevant laws. If we determine you pose a fraud risk we may refuse to provide goods to you.  Law enforcement as well as fraud prevention agencies may access your personal information to prevent and detect fraud. 

How long we keep your information:

The length of time we keep your personal information for is determined by several factors including the purpose for which we use that information as well as our obligation by law. We may need your personal information to establish or defend a legal claim and for this reason will keep your personal information for 7 years longer than needed for the reasons noted above.  Your consent to such purposes(s) remains valid after any termination of our relationship with you.

What are your rights:

You are entitled to request your Data Subject Rights from Poinsettia. You can review these rights on the Information Commissioners website at www.ico.org.uk.

Right of Access - to request information about your personal information and how we use it 

Right to Rectification- to correct incorrect personal information or to complete incomplete personal information. 

Right to be Forgotten - to have your personal information erased. 

Right to Restriction of Processing - to restrict processing of your personal information. 

Right to Data Portability 

Right to Automated Decision Making including Profiling. 

Right to Object - to object to processing of your personal information

Keeping In Touch:

Poinsettia will not share your information with any third parties for their marketing purposes. Poinsettia Style Limited includes Poinsettia stores and poinsettiastyle.co.uk.

We want to keep you informed of new stock, sales and website improvements. When you set up and account and at check out we will ask you if you want to subscribe to this type of marketing information. You can also subscribe to our email online hosted by Mail Chimp to receive this information.