It's important to us that your purchase is perfect! If for any reason after trying on your bra it feels uncomfortable and is not the perfect fit we recommend contacting our bra fitting specialists. They will be happy to give further expert fitting advice, suggest an alternative style or help with an exchange or return.
We want you to be completely satisfied with your purchase, but if you're not we're happy to offer a full refund if you notify us within 15 days of receiving your purchase. You have an additional 15 days to return the item(s) to us. All returned items must be unwashed, unworn and with original tags still attached. Due to the nature of our products, we reserve the right to refuse returns that do not meet the following hygiene requirements:
• Items must be returned within 30 days of receiving your order in unworn, unwashed, and brand new condition (free of: odours including perfume, body odour, cigarette smoke, deodorant and stains)
• All original packaging and tags must be attached and undamaged
• Unsealed hosiery is not suitable for return due to hygiene reasons
• Swimwear and knickers must be tried on over a pair of your own clean underwear and the protective panel must remain on the item. Returned bottoms are inspected closely to ensure pristine condition.
• Items must be returned in packaging that is appropriate so that it is not damaged in shipment. (Example: formed/hard cup bras should not be crammed into envelopes or boxes too small that crush the product.)
We recommend choosing a tracked return service , this will enable you to check delivery/date. Poinsettia is unable to verify delivery prior to processing. It is your responsibility as the sender to track your return package to delivery.
Failure to meet the above requirements will void any refund or store credit on the returned item(s). Non-compliant product will be held for 7 days and return postage is to be paid by the purchaser if they wish to have the items back. This does not affect your statutory rights. Refunds will be processed within 14 business days of receiving the returned item(s) at which time you will receive an automated refund notification email. We can not verify receipt of return prior to processing. If more than 14 days have passed please email us a photo of your proof of postage with tracking number for further assistance.
Items can be returned to the Glasgow address using any shipping method of your choice - please note we are unable to accept returns sent using Hermes, these will be returned to sender. We advise that you request and retain a proof of postage receipt and send the return package using a tracked service as Poinsettia Lingerie & Swimwear will not be held responsible for lost or damaged returns. Your return authorization number and slip can be found on the reverse of your purchase invoice. Please affix this number to the outer packaging of your return. Items shipped without a return number will not be processed. Return postage is to be paid by the purchaser and is non-refundable. When returning goods from overseas please ensure the customs declaration clearly indicates that the package is returned goods. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Should the package be delivered with charges levied the total will be payable by you, the sender.
Faulty goods - We do our best to ensure that the items we ship to you are in perfect condition and of the highest quality standards. If you receive an item that does not meet these standards please contact our customer services team by emailing firstname.lastname@example.org. Any faulty goods returned for inspection must be post marked within 14 days of notifying us of the fault.
We are unable to accept online order returns at the Glasgow boutique delivered by hand.
Please return any unwanted items to us for a full refund and repurchase the new required size online. We are unable to offer product exchanges.